What is Alfa cider?Alfa cider is produced only with first choice apples from Trás-os-Montes, which gives it new flavors. Its production goes through alcoholic fermentation, a process that occurs, transforming fructose and apple juice into alcohol.
Where can I see your terms and conditions?You can consult our Terms and Conditions . Also when you register on our website or when you place an order, you can consult that page.
Do I need to register to see your offers?No. You can browse through all the pages of the site without having to register on our site. We only ask that you do this when placing an order.
Can I receive special offers and promotions?Of course you can. Simply sign up for our newsletter or complete the membership registration process.
How do I sign up for your newsletter?Just put your email in the “newsletter” box or visit our registration page to become a member of our site. You will receive an email confirming your subscription and then you will receive all our special offers.
How do I unsubscribe from the newsletter?You can unsubscribe by simply clicking on the "unsubscribe" link at the bottom of any of our newsletters.
How do I change my password?
Just access your member account and update your password in the My personal information menu.
Can i change the email I'm using to receive your offers?Yes, you can. Simply login to your member account and change the email field in the My Personal Information menu.
How do I change my shipping and billing information?To change this information, you must access your account and select My addresses or you can do this when finalizing an order. When you place an order, we will always update your shipping and billing information. In this way, your data will always be correct.
I forgot my password. How can I access my account?Sign in to My Account and click Forgot your password?, then follow the steps to reset a new password. You will receive an email with a link to create a new password, so please check your email and spam folder if you have not received it in your inbox. The new password will be active when accessing your account. Always select a password that you can remember later.
How do I place an order?Simply browse our product offerings, add products to your shopping cart and select the quantities you wish to order. When you are satisfied with your choice, click on the checkout button, fill in the form with your shipping and billing information and finally select your preferred payment method. Your order will be in our system, and you just need to follow the instructions on how to use your selected payment method.
How can I know if my order has been received?When placing an order, you will receive an automatic confirmation by e-mail, informing you about the products ordered and the total. If you choose to pay with a debit card, credit card or Paypal account, the order status will be confirmed at the time. If you choose to pay by bank transfer, Multibanco or MBWay, you will receive payment instructions in your email and after confirming your payment, we will change the status of the order to confirmed. Each time we change the status of your order, you will receive an email with the new status. We will let you know when we start processing your order in our warehouse, when we ship it and the tracking number for your boxes. Additionally, we will update your shipment once we have confirmation from the shipping company that it has been delivered. You can check the status of your order at any time by logging into your account and going to Order History.
I'm a company. How do you manage higher volume orders?We sell directly to companies that want to order in larger quantities.
Do you accept orders by email or by phone?The best way to place an order is directly on our website, but if you find it difficult, you can always send us an email with the order. We will manage the order for you and send you the final price and payment options.
What payment options are available?For Portuguese cards, we have Multibanco, MBWay and Payshop payment options available. In both cases you will receive payment instructions on screen and in your email, after confirming your order. For international orders, we offer payment by Bank Transfer. Just select that payment method, confirm your order and you will receive our bank details on the screen and also in your email. As soon as the amount reaches our account, we will send you an order confirmation.
I requested payment by bank transfer. And now?After confirming your order, you should have the payment instructions and our bank details on the screen and also in your email. Bank transfer is very simple. Just go to an ATM or your homebanking and select make a transfer. Then enter our IBAN data, order number and order value. As soon as the amount reaches our account, we will send you confirmation of it.
RETURNS, CANCELLATIONS AND MODIFICATIONS
What is Alfa return policy?We are always working to provide our members with the best possible service. If for some reason you are not satisfied with your order, please contact us as soon as possible by email to email@example.com. We will work together with you to solve any problem you may have, because our goal is to provide a 100% satisfaction guarantee. For more details on our return policy, you can refer to the Return Policy page.
Can I modify or cancel an order after it has been placed?Yes. Respond to the automatic confirmation you receive by email, letting us know what changes you would like to make, or send an email to firstname.lastname@example.org. Please contact us as soon as possible and within 24 hours of placing the order. Outside this time window, it is possible that your order has already been shipped!
TRANSPORT AND DELIVERY
Can I choose the shipping company or shipping method?No. We work with the leading distribution companies in each destination, so we have a specific transport partner and delivery method for each country.
In which countries do you deliver?We currently ship to virtually every country in the world. If you cannot find your country listed in our store, please contact us via our contact form or email us at email@example.com and we will make every effort to ensure delivery of your order.
Is there a minimum order?Yes, there is a minimum of €10 per order.
How can I find out how much I should pay for delivery to my country?Each time you add products to your shopping cart, the shipping cost will be updated. Also during the checkout process, when you select your country, our system will give you the exact amount to pay for sending your shopping cart.
Is there free delivery for larger orders?Yes, we have a permanent free shipping policy on our website, only for Portugal on orders over €30.
Are shipments insured?Insurance is included in the shipping cost. If you find that your box is damaged, you must indicate this to the person carrying out the delivery. Please inspect your boxes upon receipt and if there is any external damage, also inspect the product-by-product internally. In case of damage to your shipment, we prepare another box with the damaged bottles or, if you prefer, we can return the value of the missing products in the form of a coupon or through a direct refund.
I received my order but it is not complete. What should I do?We ship orders in boxes of up to 15 bottles of 0.33 l, 3 6 bottles of 0.75 l, so if you ordered more, you should receive it in several boxes. Each box has a unique label identification and sometimes, the shipping company may have a delay on a box, so you should expect to receive the rest of the package during the next few working days. If the pending boxes are not delivered within this period, contact our customer service team and we will file a claim with the carrier. After that, we will manage with the carrier and if necessary we will send new boxes to avoid further delays.
I received all the boxes but products are missing. What should I do?Upon receiving your order, you should always inspect the boxes and report any visible damage to the person delivering it. Normally, if a box is damaged during transport, the carrier will repackage it and deliver it so always check if any of the boxes are different from the rest or if any tape on the package has the carrier's logo. In the event that your order is missing products, please contact our customer service team and we will arrange this with the shipping company and replace or refund any missing product.
If you have any additional questions that have not been answered on this page, please do not hesitate to contact us.
You can use the “Contact us” form on the CONTACT US page.